Welcome to Big Goal Small Steps, where your satisfaction is our priority. We strive to provide you with high-quality products that assist you in prioritizing your daily activities and achieving your goals. However, we understand that circumstances might arise where a return or exchange is necessary. Here’s Big Goal Small Steps Return Policy to guide you through the process.
30-Day Return Window
We offer a 30-day return window from the date of delivery for our products. If 30 days have passed since your purchase, we, unfortunately, cannot offer you a refund or exchange. Also, you can check our Privacy Policy to use this website.
Eligibility for Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return Process
Contact Us:
Reach out to our customer support team at returns@biggoalsmallsteps.com to initiate the return process. Please provide your order number and the reason for the return.
Return Approval:
Once your return request is received and inspected, we will notify you of the approval or rejection of your return.
Return Shipping:
If approved, we will provide you with the shipping details for the return. You will be responsible for paying for your shipping costs for returning the item.
Refund Processing:
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Refund Exceptions
Personalized items are non-refundable.
Sale items are non-refundable.
Exchange Policy
If you need to exchange an item for the same item, contact our customer support.
